Everything you should know before you pay — the good, and the honest. No fine print surprises: this page is part of your agreement with us.
1. How working with us works
Tell us about your business through the form on this site or by email. We reply with a written proposal — package, price and timeline in plain words.
50% deposit when you approve the proposal. Work starts when the deposit clears and we have your materials (your texts, photos and any logins we agreed on).
We build, you review. Your package includes its revision rounds. When you approve the final version, the remaining 50% is due, and then we publish your site.
2. Delivery times — and what can pause them
Package
Estimated delivery
Essential
3–5 business days
Professional
7–10 business days
Advanced
10–15 business days
Premium
Set in your quote
These are honest working estimates, counted from the day your deposit has cleared and your materials are in. The honest part: if a project waits on you — materials, feedback or approvals — for more than 5 business days, the clock pauses until you are back. A project paused by the client for 30 days or more is treated as cancelled under Section 6.
3. Payments
We accept card, Apple Pay, Google Pay and bank transfer (ACH). Our invoices show exactly what you pay — the price in your proposal, with no added processing surcharge.
Your domain and email are always yours, registered in your own name and accounts. We never mark them up and we never hold them hostage — if you ever leave, your domain and your site files go with you.
Prices are in US dollars. Third-party costs that belong to you (your domain, your email plan, your store or booking platform) are billed by those providers directly to you.
4. Maintenance plans & automatic payments
If you choose a maintenance plan (Basic $49/month or Professional $99/month), you authorize Atriluma to charge your chosen payment method automatically each month. Please read this part carefully, as California law requires us to state it clearly:
The plan renews month to month at the same price until you cancel. We will email you before any price change takes effect.
Cancel anytime — email office@atriluma.com with at least 15 days' notice. There is no cancellation fee and no long-term contract.
If you cancel, service continues through the period you already paid for.
A receipt is emailed to you for every automatic charge.
5. If a payment doesn't go through
Project balance overdue by more than 7 days: work pauses until the balance is paid. Balances more than 15 days overdue may accrue 1% per month.
Failed maintenance charge: we will let you know and retry. Your website stays online — we never take a client's site down over a late maintenance payment. What stops is the support and updates the plan covers.
If a maintenance plan stays unpaid for 60 days, we may close the plan after written notice and hand over a complete copy of your site. Your domain remains yours, always.
6. Cancellation — you pay for the work done, nothing more
You may cancel your project in writing at any time. Because our team reserves production time for your project, the amount due depends on how far the work has advanced:
When you cancel
Amount due
Before work begins
Deposit refunded, less a $75 administrative fee
After work begins, before you approve the design
The 50% deposit is retained
After you approve the design
75% of the project total
After the completed site is delivered
100% of the project total
And our side of it: if we cannot complete your project, every payment for undelivered work is refunded to you.
7. What you own
When your project is paid in full, the website we built for you — its design and content — is yours, and your domain is registered in your name from day one. Until full payment, previews and files may not be published or transferred.
8. Support — a real team, 24/7
Every site we build includes a support channel that is monitored around the clock: support@atriluma.com. If something breaks — your site is down, a form stops working, a page shows an error — write to us and we get on it right away, day or night, and we answer like people, because that is how we work. Support covers keeping your site running and the changes included in your maintenance plan; new pages, new features or redesigns are quoted separately, always in writing, before any work.
9. The honest part
We do not guarantee Google rankings, traffic or sales — no honest studio can. We build your site to be found: correct technical SEO, fast loading, and registration with Google from the start.
Delivery dates are good-faith estimates, not penalty deadlines — and Section 2 explains exactly what can move them.
Our total responsibility for a project is limited to what you paid us for that project.
10. Talk to us
Questions before you buy: info@atriluma.com
Billing and your account: office@atriluma.com
Help with your website: support@atriluma.com
These policies are the public summary of the Atriluma Service Agreement you accept with your proposal. If anything here ever differs from your signed proposal, your proposal wins — and we will always explain the difference before you pay.